Refund & Cancellation Policy

Last updated: November 4, 2026

This Refund & Cancellation Policy explains how IIME handles cancellations, transfers, substitutions, no-shows and refunds for course enrollments and examination fees purchased directly through ii-me.us. It is intended to be fair to candidates while recognizing that sessions, examiners and materials are committed in advance.

1. Scope

This policy applies to fees paid directly to IIME. Where you enroll and pay through an IIME-accredited training center, the center's own cancellation terms apply to the training component, and you should contact the center first. Examination and certification fees paid to IIME remain subject to this policy in all cases.

2. Cancellation of Course Enrollment by the Candidate

You may cancel an enrollment by submitting a written request from the email address associated with your account. The refund amount depends on when we receive your request relative to the course start date:

• 30 or more calendar days before the start date: full refund of course fees, less any non-refundable payment processing charges.
• 15 to 29 calendar days before the start date: refund of 75% of course fees, or a full-value transfer to a later session.
• 7 to 14 calendar days before the start date: refund of 50% of course fees, or a transfer to a later session subject to a transfer fee.
• Fewer than 7 calendar days before the start date: no refund; a one-time transfer may be offered at IIME's discretion.

For self-paced online courses, a full refund is available within 14 days of purchase provided that no more than 20% of the course content has been accessed and no examination attempt has been made.

3. Transfers and Substitutions

You may request a transfer to a later session of the same course once per enrollment, subject to availability. Transfers must be used within twelve months of the original start date. Where your employer has paid for the enrollment, a substitute candidate who meets the course prerequisites may attend in your place at no additional charge if we are notified before the course begins.

4. No-Shows

Candidates who do not attend a course or examination without notifying us before the scheduled start time are considered no-shows. No-shows are not entitled to a refund or transfer. In exceptional circumstances, such as a documented medical emergency, bereavement or travel disruption beyond your control, you may request consideration within seven days of the missed session, and we will review the request in good faith.

5. Examination Fees

• Examination fees may be refunded in full if cancelled at least 14 calendar days before the scheduled examination date.
• Examinations may be rescheduled once without charge if requested at least 7 calendar days before the examination date.
• Examination fees are non-refundable once an examination has been started, regardless of the result.
• Re-examination fees apply to each subsequent attempt as published at the time of booking.
• Fees for candidates disqualified under the Examination Integrity & Anti-Fraud Policy are not refundable.

6. Certification, Renewal and Administrative Fees

Fees for certificate issuance, recertification, replacement certificates, appeals and verification letters are non-refundable once processing has begun. If an appeal is upheld, the appeal fee, where one was charged, will be refunded.

7. Cancellation or Changes by IIME

IIME reserves the right to cancel or reschedule a course or examination due to insufficient enrollment, instructor or examiner unavailability, or circumstances beyond our control. In such cases you may choose either a full refund of the fees paid for the affected session or a transfer to an alternative session at no additional cost. IIME is not responsible for travel, accommodation or other incidental costs incurred by candidates, and we encourage candidates to purchase refundable travel arrangements.

8. How Refunds Are Processed

1. Submit your request in writing, including your name, order or invoice number and the course or examination concerned.
2. We acknowledge your request within five business days.
3. Approved refunds are issued to the original payment method within ten business days of approval.
4. Depending on your bank or card issuer, funds may take an additional five to ten business days to appear in your account.

Refunds are made in the original currency of payment. IIME is not responsible for differences arising from exchange rate movements or fees charged by your bank.

9. Chargebacks

We encourage you to contact us before initiating a payment dispute with your card issuer, as most concerns can be resolved quickly. Accounts subject to an unresolved chargeback may be suspended, and related certificates may be withheld until the matter is resolved.

10. Contact

To request a cancellation, transfer or refund, please reach us using the contact details published on our Contact page. If you are not satisfied with the outcome, you may use our Appeals & Complaints Policy.